Return and Refund Policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or receipt is required.

To start a return, contact us at:

zaem120251@gmail.com

Please contact us first before sending any return package.

Return Address

For return requests, customers must first contact us by email for the return instructions and address.

Damages and Issues

Please inspect your order upon receiving it. If the item is damaged, defective, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Sale items

• Gift cards

• Personalized/custom products

Exchanges

The fastest way to exchange an item is to return the original item first. Once the return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or not.

If approved, your refund will be automatically sent to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

zaem120251@gmail.com